Aloha at Work

kihei l

I cannot say enough good things about Rosa Say, author of Managing with Aloha. She is inspiring professionally and spiritually. Below is an excerpt from her book, and website, the 9 Key Concepts:

The 9 Key Concepts

The first two, Aloha and Ho‘ohana, are also values: I think of them as the guiding lights of Managing with Aloha. You will also notice that I use Kākou, the value of inclusiveness and “language of we” in these descriptions, for they refer to we when using my book together, we in the Ho‘ohana Community of MWA practitioners, and we within my own company, Say Leadership Coaching, founded to help bring MWA to workplaces within a for-hire consultancy.

1. Aloha:

Aloha is the genuine spirit of all relationships, and the fertile ground from which everything else will thrive. Your Aloha is the authenticity you bring to your connections with others, and to the self-expression of your work. Everyone has aloha; we help you bring it to fuller expression within whatever you do.

2. Ho‘ohana:

This is the Hawaiian value of worthwhile work. Work with passion, with purpose and intention, and with full joy while realizing your potential for growth and creativity. When you Ho‘ohana you create your best possible life and your own destiny.

3. Value Alignment:

Work with integrity by working true to your values. Focus all efforts on the right mission at the right time, for it honors your sense of self and brings compelling visions within your reach. For a business, deliberate value-alignment creates a healthy organizational culture for everyone involved.

4. The Role of the Manager Reconstructed:

In today’s workplaces, managers must own workplace engagement. The “reconstruction” we require in Managing with Aloha is so this expectation is reasonable, and so it is valued as critically important: Managers can then have the desire and ‘personal bandwith’ for assuming a newly reinvented role, one which delivers better results both personally and professionally.

5. Language of Intention:

Language, vocabulary, and conversation combine as our primary tools in business communications: What we speak is fifty times more important than what we write (yes, this is coming from someone who is an author too!) The need for CLEAR, intentional, reliable and responsive communication is critical in thriving businesses. Drive communication of the right messages, and you drive momentum and worthwhile energies.

6. The ‘Ohana in Business:

The best form for your life can be the best form for your ‘Ohana in Business® as well, where the goals of each will support the other. A business can be more than self-sustainable and profitable: It can thrive. We learn a value-based business model and organizational structure simultaneous to learning productivity practices which drive ROI (return on investment) and ROA (return on your attentions).

7. Strengths Management:

Keys 1 through 6 have put a great foundation in place for your business to thrive within: Together they have created the best possible launching pad for your organizational culture. Now we turn to bigger investments made in each employee, business partner, and stakeholder involved, so you can truly say, “Our people are our biggest asset” —and mean it. Cooperation, connectivity and collaboration evolve to optimization and co-creation.

8. Sense of Place:

Think “working in my neighborhood.” Sense of Place is about greater community locally and connectivityglobally. It is saying thank you, and engaging at a higher level with those Places which have gotten you this far, and continue to nourish you daily in a multitude of tiny ways that collectively are absolutely HUGE factors in your success. It is giving back, recognizing that Place nurtures and sustains us; it shapes our experiences and lends cultural richness to life.

9. Palena ‘ole (Unlimited Capacity):

This is your exponential growth stage, and about seeing your bigger and better leadership dreams come to fruition. Think “Legacy.” Create abundance by honoring capacity; physical, intellectual, emotional, and spiritual. Seek inclusive, full engagement and optimal productivity, and scarcity will be banished.

What will be the result you achieve when you work to manage with Aloha? New learning, increased energy, passionate commitment to vision, and dramatic shifts in personal engagement. Said another way, you will grow as you learn the Ho‘ohana of self-management and self-leadership as you make extremely valuable contributions to whatever organization you are presently involved with.

With my aloha,
~ Rosa Say

Rosa Say is an entrepreneur, business coach and zealous managers’ advocate. She drew from a 30 year corporate history in writing Managing with Aloha and in the 5 years since the book was published, Rosa has become a global community activator and cultural designer intent on improving organizational health in the workplace.

Additional Suggested Reading: Why Choose Values

Visit Say Leadership Coaching to learn more: The Services We Offer You

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❤ TGIF & Flower Lei Day

My general principle has always been more or less, this…is what worked for me, if you want to achieve this…then you can also do what I did…etc. But, instead of taking it personally from my boys that most people don’t want to clean and do that for a living (which completely simplifies and minimizes the whole business) but more like “Mom, you’re doing so great in business, just think about those things and try to help people start whatever business that they want, but help them along in the same way”. Ok, so after talking to my kids, who are so sweet, eloquent and brutally honest; mentioned that maybe I should write another book for starting your own business. Obviously, the idea has passed my thoughts a zillion times, but hearing it from my boys was like a wake up call. Kind of similar to the iPhones new app for an alarm if your alarm doesn’t go off 🙂 

So, looking at my brown and blue eyed angels, how could I not be inspired and grateful for being their mom and having such kind words of wisdom come my way?

I heard a tweet earlier today from @aplusk, which was actually a quote from Eleanor Roosevelt, “Small minds discuss people. Average minds discuss events. Great minds discuss ideas.”  Thanks to the power of the flower, (Happy Lei Day, one more time May 1st) I am officially embarking on finishing that book I started for anyone interested in being an entrepreneur and will dedicate it to the brown and blue eyes that I adore.

I believe that most successful businesses understand the message that Eleanor was stating and embraced all it’s facets. Don’t be so grandiose and removed that you can’t relate with the finer details in life, such as the needs of the people that you serve. Also, be an active participant in society and stay afloat with current events and upcoming festivities for the masses at large and present your business accordingly. And finally, stretch your personal and professional goals and create landmarks that encourage creativity and crushes conformity. Liberating ourselves from our selves, is the biggest and yet most rewarding challenge that we can face. Such a great idea could only have come from Mrs. R.

Mahalo a nui loa and me ke aloha pau ole ❤

Starting Smart in Business

 

Start Right Start Smart

Start Right Start Smart

 

Creating an Inspiring & Supportive Team Starts with a Mentor!

These success stories went beyond these folks and their dreams. They didn’t start in the cleaning service business like I did, but they definitely showed their strength and tenacity for their own passions and pursued their entrepreneurial spirit!

 

 Maui’s Small Business Awards

The Maui Chamber of Commerce hosted the 2009 American Savings Bank Economic Update and U.S. Small Business Administration’s (SBA) Awards Luncheon at the Maui Beach Hotel on Friday, April 17, to pay tribute to business leaders who have made vital contributions to the community. 
 

 

Moms Making Money

SCORE Advice Helps Moms Start and Grow Their Home-Based Businesses
When Vivian Frankel was organizing a conference to help other stay-at-home mothers establish and grow their own home-based businesses in 2004, she made sure that counselor Jerry Earle of Los Angeles SCORE was on the agenda.

 

In 60 Seconds…
Whether they’re on the medal stand at the Olympics or standing in line for a hotdog at the recreation league cookout, great athletes always credit their coaches for instilling the discipline necessary to achieve a goal, offering helpful tips to sharpen their skills or providing encouragement during difficult times. Likewise, an entrepreneur can benefit from the wisdom and insights of an experienced business coach. Finding this unique individual is easier than you may think. 

0:60     Define What Do You Need Help With
A business coach can assist with things as specific as making sales presentations or as broad as developing a long-term growth plan for your business. Determine those areas in which you need the most help, and make a commitment to finding a qualified expert.

0:46     Consider Crossover Expertise
The ideal scenario is to have a coach with experience in your particular trade or industry. That may not be possible for some specialized businesses, or in certain geographic locations. Don’t worry; the basic tools and strategies for success transcend all types of businesses. If you want to add franchises to your carpet cleaning business, for example, a coach with a background in the restaurant industry can guide you through the process of evaluating potential markets and structuring contracts. 

0:34     Get an Objective Perspective 
Entrepreneurs count on friends and family members for many things, but don’t expect honest criticism to be among them. Your business coach should be someone who is fair, reasonable and interested in your success, but also willing to tell the truth, even if it’s not what you want to hear.

0:28     Find a Compatible Comfort Factor
Personalities don’t always click. You may discover that an otherwise perfect business coach is difficult to work with, or doesn’t fully understand your perspective. (For example, many female entrepreneurs prefer working a coach who is also a woman.) Your coach should be someone who earns your trust and confidence, not intimidates you into following his or her advice.

0:17     Where to Find It
If you have visited www.score.org, you’re already well on the way to finding the perfect business coach for your needs. SCORE has 389 chapter offices across the country where you can receive free, one-on-one counseling from experts who have done it all.

0:03     Take Advantage of Technology
You don’t even need to leave your home or office to work with a SCORE business coach. Just go to SCORE’s Web site, select “Ask SCORE” and identify the area(s) in which you would like some coaching. By browsing through the resumes of potential coaches, you’re sure to find one with the expertise and skills you’re looking for. An email to that coach is all it takes to launch a rewarding relationship that will benefit your small business.


Brought to you by SCORE “Counselors to America‘s Small Business.” Ask SCORE.

~Me ke aloha pau ole

 

Profit Pipeline Strategies

 

Partner in Profit

 

 

 

 

 

 

 

 

Follow these tips to increase profits and grow your business.

Prioritize Your Leads
Classify your A, B and C leads in terms of the revenue they can produce. Each company needs large, medium and small clients. Always go after your large prospects first, but pursue small and medium clients simultaneously. Larger deals usually require more time and effort to close. In the interim, smaller customers can provide the cash flow you need to maintain and grow your business. The total gross revenue of your smaller clients may even be greater than that of your larger ones.

Pursue Profitable Industries
Do your research. Find out which industries have been labeled “recession-proof” and those that are growing in spite of the economy. There are numerous case studies available on this topic. A good indicator of growth is if an industry is hiring, rather than firing employees. Focus your business on these segments and make sure to diversify. If your products and services are tailored to a specific industry, try modifying or expanding your offerings. And, if your target audience has been negatively affected by the recession, find a way to market yourself to other segments.

Don’t Lower Your Prices
Price reduction is not an effective growth strategy. There will always be companies that offer the same services at lower prices. Instead, explain to clients what makes your offerings unique. Convince prospects that you can provide the best possible service in your market. Intelligent customers realize that they get what they pay for, so don’t rely on competitive pricing. Now more than ever, the key to closing a deal is quality and service. Make the customer feel like they’re getting more than they paid for, while charging all that your worth.


Another great article, 60-Second Guide to Sales Prospects, Brought to you by SCORE “Counselors to America’s Small Business.” Ask SCORE

Mahalo… 

 

The Endurance of a Business Owner

 

There are multiple reasons, beliefs and personal convictions that act as anchors during the entrepreneurs’ hardest challenges and decisions in their professional career. Imagine the gift of being free and liberated to do as you wish in your own cleaning business. That same business that enriches your life personally and financially, allows you to offer great service to your customers and solid employment and growth to your staff. That same freedom-giving train can potentially fall off its tracks if it’s not properly cared and maintained for. The possibility of everything crashing all around is the silent dirty little secret that a lot of business owners fear.

 

Here are several practical guide-posts that have been useful for many successful entrepreneurs. Business owners that strived to live out their dreams and create their own destiny and ultimately defy the odds of many to live the life of a few.

 

Encouragement:

Possessing a deep knowledge of self awareness, confidence and self-esteem allows one the ability to salve their own wounds and push on when things seem unclear or negative.

 

 

Focus:

To behold great passion is the torch of all creative souls. Having clarity throughout ones life, especially in business is magical. Using that drive and ambition is an electrifying force that acts as their true north.

 

 

Strategy:

This should be referred to as your business’ vehicle. The catapult is what will bring your goals into better viewing and eventually materialize. Choose the medium that best suits your business, organization and team.

 

 

Planning:

I love the mantra or the slogan; be, do and act. That’s the epitome of a plan, it’s quintessential. From being, one can create the dream or desired outcome. From the doing, one learns different measures of success and builds on the experience. And finally, from acting, success shines through more and more and cause and effect is in full force. The degree of congruency is refined and sharpened for accuracy, repetition and feedback.

 

 

Gratitude:

The most generous response to give someone is to say mahalo, thank you. Embodying gratitude is an appraisal of yourself being exactly where you need to be at the right time, at the right place and with the right people. Being grateful with what you have in your life is like a stepping stone to feeling happy, open-mined, non-judgmental and easy going. That is when the best business opportunities seem to manifest which naturally perpetuates more feelings of gratitude. Thus, another angle to the law of attraction.

 

Detachment:

Peace of mind and clarity are the main benefits of living with detachment. To let go does not mean to be irresponsible, but only to let go of the controlling mindset of the ego. To assume and superimpose that there can only be one acceptable effect or outcome, completely cuts off any of the other infinite possibilities that one cannot begin to imagine. There are so many nuances that one must keep the ego out of the equation at this juncture.

 

Through all these different layers, or guide posts, developing and building on ones confidence is key. Doing so will enable our natural abilities to expand as we are faced with challenges and simultaneously, also raise our standards and re-group for yet another cycle. So, with all due respect, mahalo a nui loa to everyone and a me ke aloha pau ole!


Creating Online Synergy with Your Cleaning Business

The Web provides a means for you to deliver valuable services to your customers that enriches your customers’ lives and saves them time. In doing so, you will increase customer loyalty. The Internet is primarily a social medium. The most effective and profitable web sites are those that foster community among their visitors.

It is crucial to understand that on the Internet, the user is in complete control. Hard selling will not work, and will probably antagonize your prospects. Profitable web sites are information rich, resourceful and intelligently maintained. They post articles, answer questions and control the display of their website that is relevant to their target market. Web sites that are organized with plenty of internal links make their important pages only a click or two away. Effective sites write content in a clean and modern style that can be quickly scanned by the eye.

You can reduce the cost of repetitive questions and requests from your target audience by allowing them to access information about your business from your web site. In doing so, you can be assured that your target audience is receiving information about all the services that your business offers, such as incorporating a FAQ (frequently asked questions) page to your site. Your site should also enable communication between yourself and the potential/existing client. Ideally, you should offer your customers the choice of submitting their inquiry by more than one method, e.g. by online form, comments section and email message. As you deepen the relationship with your audience via online newsletters, raffles and other marketing campaigns, you’ll develop a precise flow or direction for your web sites main purpose.

Utilizing a web designer or performing the layout yourself does not need to take months and thousands of dollars. Typically, a good business plan for your website should list and adhere to your company’s main objective and follow through on that throughout the web. Some businesses only want to build an email list for their newsletter and other promotional advertisements. Others want to create an atmosphere similar to a show room. They want you to feel like they’re right there with you every step of the way. Just decide on your hierarchy of priorities. Branding yourself and your business online can be an extremely lucrative endeavor when practiced responsibly.

Co-Branding Your Business

Is Your Business in the Loop?
By now every business both large and small has a web site. If you’ve spent anytime online however, you’ll quickly find that all web sites are not created equal–particularly when it comes to sites designed and developed by business owners themselves.

2009 Fusion Marketing

Those that are likely collaborators or fusion marketing alliances are power partners. A “power partner” is a business that has a similar target market as yours but doesn’t really compete with you. Examples of this are an estate planning attorney and a life insurance salesperson; a graphic designer and a printer; a real estate professional and a mortgage broker; a wedding photographer and a caterer or disc jockey. I think when you look at these examples you start to get the idea. The number of power partners or fusion marketing partners is only limited by your imagination.