Aloha at Work

kihei l

I cannot say enough good things about Rosa Say, author of Managing with Aloha. She is inspiring professionally and spiritually. Below is an excerpt from her book, and website, the 9 Key Concepts:

The 9 Key Concepts

The first two, Aloha and Ho‘ohana, are also values: I think of them as the guiding lights of Managing with Aloha. You will also notice that I use Kākou, the value of inclusiveness and “language of we” in these descriptions, for they refer to we when using my book together, we in the Ho‘ohana Community of MWA practitioners, and we within my own company, Say Leadership Coaching, founded to help bring MWA to workplaces within a for-hire consultancy.

1. Aloha:

Aloha is the genuine spirit of all relationships, and the fertile ground from which everything else will thrive. Your Aloha is the authenticity you bring to your connections with others, and to the self-expression of your work. Everyone has aloha; we help you bring it to fuller expression within whatever you do.

2. Ho‘ohana:

This is the Hawaiian value of worthwhile work. Work with passion, with purpose and intention, and with full joy while realizing your potential for growth and creativity. When you Ho‘ohana you create your best possible life and your own destiny.

3. Value Alignment:

Work with integrity by working true to your values. Focus all efforts on the right mission at the right time, for it honors your sense of self and brings compelling visions within your reach. For a business, deliberate value-alignment creates a healthy organizational culture for everyone involved.

4. The Role of the Manager Reconstructed:

In today’s workplaces, managers must own workplace engagement. The “reconstruction” we require in Managing with Aloha is so this expectation is reasonable, and so it is valued as critically important: Managers can then have the desire and ‘personal bandwith’ for assuming a newly reinvented role, one which delivers better results both personally and professionally.

5. Language of Intention:

Language, vocabulary, and conversation combine as our primary tools in business communications: What we speak is fifty times more important than what we write (yes, this is coming from someone who is an author too!) The need for CLEAR, intentional, reliable and responsive communication is critical in thriving businesses. Drive communication of the right messages, and you drive momentum and worthwhile energies.

6. The ‘Ohana in Business:

The best form for your life can be the best form for your ‘Ohana in Business® as well, where the goals of each will support the other. A business can be more than self-sustainable and profitable: It can thrive. We learn a value-based business model and organizational structure simultaneous to learning productivity practices which drive ROI (return on investment) and ROA (return on your attentions).

7. Strengths Management:

Keys 1 through 6 have put a great foundation in place for your business to thrive within: Together they have created the best possible launching pad for your organizational culture. Now we turn to bigger investments made in each employee, business partner, and stakeholder involved, so you can truly say, “Our people are our biggest asset” —and mean it. Cooperation, connectivity and collaboration evolve to optimization and co-creation.

8. Sense of Place:

Think “working in my neighborhood.” Sense of Place is about greater community locally and connectivityglobally. It is saying thank you, and engaging at a higher level with those Places which have gotten you this far, and continue to nourish you daily in a multitude of tiny ways that collectively are absolutely HUGE factors in your success. It is giving back, recognizing that Place nurtures and sustains us; it shapes our experiences and lends cultural richness to life.

9. Palena ‘ole (Unlimited Capacity):

This is your exponential growth stage, and about seeing your bigger and better leadership dreams come to fruition. Think “Legacy.” Create abundance by honoring capacity; physical, intellectual, emotional, and spiritual. Seek inclusive, full engagement and optimal productivity, and scarcity will be banished.

What will be the result you achieve when you work to manage with Aloha? New learning, increased energy, passionate commitment to vision, and dramatic shifts in personal engagement. Said another way, you will grow as you learn the Ho‘ohana of self-management and self-leadership as you make extremely valuable contributions to whatever organization you are presently involved with.

With my aloha,
~ Rosa Say

Rosa Say is an entrepreneur, business coach and zealous managers’ advocate. She drew from a 30 year corporate history in writing Managing with Aloha and in the 5 years since the book was published, Rosa has become a global community activator and cultural designer intent on improving organizational health in the workplace.

Additional Suggested Reading: Why Choose Values

Visit Say Leadership Coaching to learn more: The Services We Offer You

Profit Pipeline Strategies

 

Partner in Profit

 

 

 

 

 

 

 

 

Follow these tips to increase profits and grow your business.

Prioritize Your Leads
Classify your A, B and C leads in terms of the revenue they can produce. Each company needs large, medium and small clients. Always go after your large prospects first, but pursue small and medium clients simultaneously. Larger deals usually require more time and effort to close. In the interim, smaller customers can provide the cash flow you need to maintain and grow your business. The total gross revenue of your smaller clients may even be greater than that of your larger ones.

Pursue Profitable Industries
Do your research. Find out which industries have been labeled “recession-proof” and those that are growing in spite of the economy. There are numerous case studies available on this topic. A good indicator of growth is if an industry is hiring, rather than firing employees. Focus your business on these segments and make sure to diversify. If your products and services are tailored to a specific industry, try modifying or expanding your offerings. And, if your target audience has been negatively affected by the recession, find a way to market yourself to other segments.

Don’t Lower Your Prices
Price reduction is not an effective growth strategy. There will always be companies that offer the same services at lower prices. Instead, explain to clients what makes your offerings unique. Convince prospects that you can provide the best possible service in your market. Intelligent customers realize that they get what they pay for, so don’t rely on competitive pricing. Now more than ever, the key to closing a deal is quality and service. Make the customer feel like they’re getting more than they paid for, while charging all that your worth.


Another great article, 60-Second Guide to Sales Prospects, Brought to you by SCORE “Counselors to America’s Small Business.” Ask SCORE

Mahalo… 

 

No Regrets!

 

Pure bliss

Pure bliss

Being from Maui, I’ve absorbed what the meaning of the aloha spirit really means. You give more than you take, and you treat everyone like family, like your own ohana. We’re all connected and responsible for each other. It’s a loving way to live your life. It infuses creativity and vitality in your day to day and encourages gratitude.

 

That’s how I tried to treat my business; all my clients and employees were family. I also tried to challenge myself and exceed my business goals and take it to a new height.  It’s also like watching your children grow up and create their own rich life that far exceeds the dreams you dreamt for them.


As for myself, I made my own way in life the best I knew at the time, which is probably why I always want the best for everybody. Looking back I should ‘a, could ‘a, would ‘a, doesn’t matter. I’m a work in progress, we all are. If it wasn’t for the mistakes that I have made, I would not have persevered and conquered some of my hardest challenges. So, if I can show other people a path to accomplish their dreams by starting their own business and they learn to do it faster, better and more successful than I did, then right on, I’m stoked.

 

I just hope we all remember that it’s our belief in ourselves that brought us to this path of entrepreneurship in the first place. That same high level of confidence and self esteem will also propel us forward when we are faced with obstacles and negativity. So, when a client disagrees with your methods, argues for a cheaper rate, complains of poor service and generally treats you as if you’re less than, ho’omanao, remember your truth and inner promise to yourself that you won’t let anyone cause self-doubt. Trust your choices and your wisdom and assume that their negativity is like a sickness that consumes them. It is not your reality, or what consumes you, so carry on and let them go if you cannot compromise toward a solution. Live true and live without regret.

Aloooooohaaaa!

Exceeding the Business Model

People are cool and unique creatures. What works perfect for you, may not work exactly the same way for me when human factors come into play. Generally, anyone can duplicate someone’s business model and accomplish similar plateaus. The greatest challenge is to utilize your own special skills and talents to optimize the system or model and exceed the current results.

I’ve seen this happen over and over again with my own business and with my cleaning guide that I wrote. As for my own business, some of my employees have gone on to start their own businesses and used some of the principles that I valued and instilled within our cleaning service as a foundation for theirs. I couldn’t be happier for them. Two of the girls created a partnership and started a modern way of doing business. They started a day care center annex to their cleaning business as an added benefit and convenience for their employees. She took a look around at some of the reasons why some employees couldn’t work or was late due to not having safe and reliable day care for their children. They analyzed an age old problem and took the resolve to manage it so effectively that they’re well known as a great company to work for. They even have a 6-month waiting list for new hires! They have solid employees that are actually happy to go to work and all they have to do is promote the company’s services and grow; the sky’s the limit!

As for people utilizing my book, “The Maui Guide to a Successful Cleaning Business”, I’ve received a lot of touching and amazing letters and emails from some very happy and successful business owners. From married couples getting out of the rat race and spending all their time together growing their business and planning their future to retire young; to others that are single parents like me and have surpassed my own monthly income! Some have learned how to manage the business so efficiently right from the beginning that they never had to start out cleaning themselves. They acquired enough clients to warrant hiring someone right away, which gave her the time to promote and grow the business with her children at her side.

Being from Maui and loving the culture and the people, I’ve absorbed what the meaning of the aloha spirit really means. You give more than you take, and you treat everyone like family. We’re all connected and responsible for each other. It’s a loving way to live your life. That’s how I tried to treat my business; all my clients and employees were family. So, in regards to the earlier statement about the innate challenge to exceed a business model and take it to a new height, it’s also like watching your children grow up to create their own rich lives that far exceeds your own dreams for them. So, as a mother, a business owner or writer, I really want the best for everybody. I made my own way in life the best I knew at the time. Looking back I should ‘a, could ‘a, would ‘a, doesn’t matter. I’m a work in progress. But, if I can show other people a path to accomplish their dreams, and they can do it faster, better and more intelligently than I did, then right on!

Aloooooohaaaa!