Aloha at Work

kihei l

I cannot say enough good things about Rosa Say, author of Managing with Aloha. She is inspiring professionally and spiritually. Below is an excerpt from her book, and website, the 9 Key Concepts:

The 9 Key Concepts

The first two, Aloha and Ho‘ohana, are also values: I think of them as the guiding lights of Managing with Aloha. You will also notice that I use Kākou, the value of inclusiveness and “language of we” in these descriptions, for they refer to we when using my book together, we in the Ho‘ohana Community of MWA practitioners, and we within my own company, Say Leadership Coaching, founded to help bring MWA to workplaces within a for-hire consultancy.

1. Aloha:

Aloha is the genuine spirit of all relationships, and the fertile ground from which everything else will thrive. Your Aloha is the authenticity you bring to your connections with others, and to the self-expression of your work. Everyone has aloha; we help you bring it to fuller expression within whatever you do.

2. Ho‘ohana:

This is the Hawaiian value of worthwhile work. Work with passion, with purpose and intention, and with full joy while realizing your potential for growth and creativity. When you Ho‘ohana you create your best possible life and your own destiny.

3. Value Alignment:

Work with integrity by working true to your values. Focus all efforts on the right mission at the right time, for it honors your sense of self and brings compelling visions within your reach. For a business, deliberate value-alignment creates a healthy organizational culture for everyone involved.

4. The Role of the Manager Reconstructed:

In today’s workplaces, managers must own workplace engagement. The “reconstruction” we require in Managing with Aloha is so this expectation is reasonable, and so it is valued as critically important: Managers can then have the desire and ‘personal bandwith’ for assuming a newly reinvented role, one which delivers better results both personally and professionally.

5. Language of Intention:

Language, vocabulary, and conversation combine as our primary tools in business communications: What we speak is fifty times more important than what we write (yes, this is coming from someone who is an author too!) The need for CLEAR, intentional, reliable and responsive communication is critical in thriving businesses. Drive communication of the right messages, and you drive momentum and worthwhile energies.

6. The ‘Ohana in Business:

The best form for your life can be the best form for your ‘Ohana in Business® as well, where the goals of each will support the other. A business can be more than self-sustainable and profitable: It can thrive. We learn a value-based business model and organizational structure simultaneous to learning productivity practices which drive ROI (return on investment) and ROA (return on your attentions).

7. Strengths Management:

Keys 1 through 6 have put a great foundation in place for your business to thrive within: Together they have created the best possible launching pad for your organizational culture. Now we turn to bigger investments made in each employee, business partner, and stakeholder involved, so you can truly say, “Our people are our biggest asset” —and mean it. Cooperation, connectivity and collaboration evolve to optimization and co-creation.

8. Sense of Place:

Think “working in my neighborhood.” Sense of Place is about greater community locally and connectivityglobally. It is saying thank you, and engaging at a higher level with those Places which have gotten you this far, and continue to nourish you daily in a multitude of tiny ways that collectively are absolutely HUGE factors in your success. It is giving back, recognizing that Place nurtures and sustains us; it shapes our experiences and lends cultural richness to life.

9. Palena ‘ole (Unlimited Capacity):

This is your exponential growth stage, and about seeing your bigger and better leadership dreams come to fruition. Think “Legacy.” Create abundance by honoring capacity; physical, intellectual, emotional, and spiritual. Seek inclusive, full engagement and optimal productivity, and scarcity will be banished.

What will be the result you achieve when you work to manage with Aloha? New learning, increased energy, passionate commitment to vision, and dramatic shifts in personal engagement. Said another way, you will grow as you learn the Ho‘ohana of self-management and self-leadership as you make extremely valuable contributions to whatever organization you are presently involved with.

With my aloha,
~ Rosa Say

Rosa Say is an entrepreneur, business coach and zealous managers’ advocate. She drew from a 30 year corporate history in writing Managing with Aloha and in the 5 years since the book was published, Rosa has become a global community activator and cultural designer intent on improving organizational health in the workplace.

Additional Suggested Reading: Why Choose Values

Visit Say Leadership Coaching to learn more: The Services We Offer You

e Mālama Pono & Your Business

 

e malama pono

e malama pono

Mālama pono means ‘take care of yourself’. When you put yourself first, your business and your life reflect that graciously with harmony and abundance. Here’s a reference list that can be helpful in clarifying ones priorities, personally and professionally:

 

What Does it Take: 

Perseverance and failure cannot coexist. When all is said and done, perseverance is the ultimate success insurance. Nothing can take its place. Living your life with ambition and drive is the key to creating success.

What Do You Want: 

Even though to some, this is pretty straight forward question, a few might still be pondering what direction that they’d like to go in. So, still not sure which career is right for you?   You’ll be amazed at how easy it is to pin-point after utilizing the Setting Career Goals questionnaire.

What Do You Have: 

“Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos to order, confusion to clarity. It can turn a meal into a feast, a house into a home, a stranger into a friend. Gratitude makes sense of our past, brings peace for today, and creates a vision for tomorrow.”
— Melody Beattie, best selling author and journalist 

What Are You Going To Do: 

Based on your priorities, what are the necessary tasks that you can do to achieve your goals?

Write a mission statement in 5 easy steps! The process outlined by Dr. Hansen is:

1.  Identify Past Successes
2.  Identify Core Values
3.  Identify Contributions
4.  Identify Goals
5.  Write Mission Statement

What Steps Are You Committed to Taking:

For myself personally, I start backwards from attaining my ultimate goal or desire and back track from that. It enables me to be more precise and thorough. Of course, you can also start from making a list from say 1 through 6 and use short immediate actions you can take. Complete these actions starting from one week, one month, three months, six months, one year and two-five years.

Whats Next: 

There are two ways of tracking your success: quantitatively and qualitatively. 

In order to achieve measurable results, analyzing your previous steps is an important process towards keeping innovation moving forward in your company. 

A big part of innovation is staying on top of market trends, understanding customer needs and wants and consistently looking to the future to grow the company.

 

 

“A HUI HO A KA KOU MALAMA PONO”

“Until we meet again my beloved friends may your life always be in harmony and in balance”

 


Starting Smart in Business

 

Start Right Start Smart

Start Right Start Smart

 

Creating an Inspiring & Supportive Team Starts with a Mentor!

These success stories went beyond these folks and their dreams. They didn’t start in the cleaning service business like I did, but they definitely showed their strength and tenacity for their own passions and pursued their entrepreneurial spirit!

 

 Maui’s Small Business Awards

The Maui Chamber of Commerce hosted the 2009 American Savings Bank Economic Update and U.S. Small Business Administration’s (SBA) Awards Luncheon at the Maui Beach Hotel on Friday, April 17, to pay tribute to business leaders who have made vital contributions to the community. 
 

 

Moms Making Money

SCORE Advice Helps Moms Start and Grow Their Home-Based Businesses
When Vivian Frankel was organizing a conference to help other stay-at-home mothers establish and grow their own home-based businesses in 2004, she made sure that counselor Jerry Earle of Los Angeles SCORE was on the agenda.

 

In 60 Seconds…
Whether they’re on the medal stand at the Olympics or standing in line for a hotdog at the recreation league cookout, great athletes always credit their coaches for instilling the discipline necessary to achieve a goal, offering helpful tips to sharpen their skills or providing encouragement during difficult times. Likewise, an entrepreneur can benefit from the wisdom and insights of an experienced business coach. Finding this unique individual is easier than you may think. 

0:60     Define What Do You Need Help With
A business coach can assist with things as specific as making sales presentations or as broad as developing a long-term growth plan for your business. Determine those areas in which you need the most help, and make a commitment to finding a qualified expert.

0:46     Consider Crossover Expertise
The ideal scenario is to have a coach with experience in your particular trade or industry. That may not be possible for some specialized businesses, or in certain geographic locations. Don’t worry; the basic tools and strategies for success transcend all types of businesses. If you want to add franchises to your carpet cleaning business, for example, a coach with a background in the restaurant industry can guide you through the process of evaluating potential markets and structuring contracts. 

0:34     Get an Objective Perspective 
Entrepreneurs count on friends and family members for many things, but don’t expect honest criticism to be among them. Your business coach should be someone who is fair, reasonable and interested in your success, but also willing to tell the truth, even if it’s not what you want to hear.

0:28     Find a Compatible Comfort Factor
Personalities don’t always click. You may discover that an otherwise perfect business coach is difficult to work with, or doesn’t fully understand your perspective. (For example, many female entrepreneurs prefer working a coach who is also a woman.) Your coach should be someone who earns your trust and confidence, not intimidates you into following his or her advice.

0:17     Where to Find It
If you have visited www.score.org, you’re already well on the way to finding the perfect business coach for your needs. SCORE has 389 chapter offices across the country where you can receive free, one-on-one counseling from experts who have done it all.

0:03     Take Advantage of Technology
You don’t even need to leave your home or office to work with a SCORE business coach. Just go to SCORE’s Web site, select “Ask SCORE” and identify the area(s) in which you would like some coaching. By browsing through the resumes of potential coaches, you’re sure to find one with the expertise and skills you’re looking for. An email to that coach is all it takes to launch a rewarding relationship that will benefit your small business.


Brought to you by SCORE “Counselors to America‘s Small Business.” Ask SCORE.

~Me ke aloha pau ole

 

Profit Pipeline Strategies

 

Partner in Profit

 

 

 

 

 

 

 

 

Follow these tips to increase profits and grow your business.

Prioritize Your Leads
Classify your A, B and C leads in terms of the revenue they can produce. Each company needs large, medium and small clients. Always go after your large prospects first, but pursue small and medium clients simultaneously. Larger deals usually require more time and effort to close. In the interim, smaller customers can provide the cash flow you need to maintain and grow your business. The total gross revenue of your smaller clients may even be greater than that of your larger ones.

Pursue Profitable Industries
Do your research. Find out which industries have been labeled “recession-proof” and those that are growing in spite of the economy. There are numerous case studies available on this topic. A good indicator of growth is if an industry is hiring, rather than firing employees. Focus your business on these segments and make sure to diversify. If your products and services are tailored to a specific industry, try modifying or expanding your offerings. And, if your target audience has been negatively affected by the recession, find a way to market yourself to other segments.

Don’t Lower Your Prices
Price reduction is not an effective growth strategy. There will always be companies that offer the same services at lower prices. Instead, explain to clients what makes your offerings unique. Convince prospects that you can provide the best possible service in your market. Intelligent customers realize that they get what they pay for, so don’t rely on competitive pricing. Now more than ever, the key to closing a deal is quality and service. Make the customer feel like they’re getting more than they paid for, while charging all that your worth.


Another great article, 60-Second Guide to Sales Prospects, Brought to you by SCORE “Counselors to America’s Small Business.” Ask SCORE

Mahalo… 

 

Exceeding the Business Model

People are cool and unique creatures. What works perfect for you, may not work exactly the same way for me when human factors come into play. Generally, anyone can duplicate someone’s business model and accomplish similar plateaus. The greatest challenge is to utilize your own special skills and talents to optimize the system or model and exceed the current results.

I’ve seen this happen over and over again with my own business and with my cleaning guide that I wrote. As for my own business, some of my employees have gone on to start their own businesses and used some of the principles that I valued and instilled within our cleaning service as a foundation for theirs. I couldn’t be happier for them. Two of the girls created a partnership and started a modern way of doing business. They started a day care center annex to their cleaning business as an added benefit and convenience for their employees. She took a look around at some of the reasons why some employees couldn’t work or was late due to not having safe and reliable day care for their children. They analyzed an age old problem and took the resolve to manage it so effectively that they’re well known as a great company to work for. They even have a 6-month waiting list for new hires! They have solid employees that are actually happy to go to work and all they have to do is promote the company’s services and grow; the sky’s the limit!

As for people utilizing my book, “The Maui Guide to a Successful Cleaning Business”, I’ve received a lot of touching and amazing letters and emails from some very happy and successful business owners. From married couples getting out of the rat race and spending all their time together growing their business and planning their future to retire young; to others that are single parents like me and have surpassed my own monthly income! Some have learned how to manage the business so efficiently right from the beginning that they never had to start out cleaning themselves. They acquired enough clients to warrant hiring someone right away, which gave her the time to promote and grow the business with her children at her side.

Being from Maui and loving the culture and the people, I’ve absorbed what the meaning of the aloha spirit really means. You give more than you take, and you treat everyone like family. We’re all connected and responsible for each other. It’s a loving way to live your life. That’s how I tried to treat my business; all my clients and employees were family. So, in regards to the earlier statement about the innate challenge to exceed a business model and take it to a new height, it’s also like watching your children grow up to create their own rich lives that far exceeds your own dreams for them. So, as a mother, a business owner or writer, I really want the best for everybody. I made my own way in life the best I knew at the time. Looking back I should ‘a, could ‘a, would ‘a, doesn’t matter. I’m a work in progress. But, if I can show other people a path to accomplish their dreams, and they can do it faster, better and more intelligently than I did, then right on!

Aloooooohaaaa!